16+ YEARS
Managed infrastructure, cloud, security, data center operations, business continuity, and enterprise IT services for the Martin Dow Group from July 2009 to October 2025, supporting 1,400+ users/devices and international operations.
Reporting & Strategic Influence
Reported directly to the Head of IT Operations & Infrastructure, providing critical insights and recommendations on project management, data and IT security, IT services and operations, infrastructure, and budgeting to influence strategic IT direction.
Data Center Optimization & Business Continuity
Led monitoring and management of data center operations, servers, and infrastructure to maintain peak performance and business continuity. As an SAP Infrastructure Specialist, supported SAP RISE and S/4 HANA environments, daily cloud operations, secure network access, infrastructure management, and technical support for uninterrupted business operations.
Strategic IT Presentations & Policy Development
Developed and presented IT strategies, policies, and procedures to senior management and the Board, using organizational outcome evaluations, problem identification, and trend analysis to support decisions such as security protocol adoption and more efficient IT service management.
Process Improvement & Security Enhancement
Proactively improved Standard Operating Procedures (SOPs), departmental processes, and critical servers and systems to enhance functionality and security posture.
Backup & Disaster Recovery Management
Oversaw and refined Backup and Disaster Recovery (DR) processes, including Azure Site Recovery (ASR), Veeam and Veritas backups, and recovery testing, with a focus on data protection, business resilience, minimizing data loss, and reducing recovery time objectives (RTO).
Comprehensive Security Solution Administration
Administered Trend Micro security solutions, including XDR, Deep Security, Email Security, and Apex Central, protecting digital assets and infrastructure across Azure cloud and on-premises environments.
Windows Server Environment Management
Managed Microsoft Windows Server 2012, 2019, and 2022 with Active Directory (AD) for more than 1,400 users/devices, maintaining reliable access and robust security controls.
Network Security Infrastructure Management
Managed and configured the Cyberoam Internet Security Firewall, implementing and maintaining rules and policies to protect the network from external threats and provide secure internet access.
Domain & File Sharing Security
Maintained and configured File Sharing & Print Servers and Domain Servers, enforcing security policies across more than 1,000 systems and laptops to protect data integrity and control access.
Microsoft 365 Cloud Administration
Administered Microsoft Exchange Cloud (Microsoft 365), including email addresses, SharePoint, Teams, Security & Compliance, and reliable communication services for users across the Martin Dow Group.
Global VPN Connectivity Management
Maintained secure VPN connectivity across the Martin Dow Group’s global network, connecting Pakistan with France locations in Meymac and Gien to support international collaboration.
Advanced Wireless & Wired Network Management
Managed Wi-Fi 6 environments using HP Aruba and UniFi access points; configured and maintained Cisco and HP Layer 3/Layer 2 switches; and maintained critical RF point-to-point connectivity for network performance and security.
SIP Server Implementation & Management
Configured and implemented SIP telephony using Elastix PBX and Grandstream PBX, including gateways and FXO/FXS trunks, to optimize voice communications infrastructure.
